Florida Attorney General Helps AT&T Wireless Define “Free”

It seems like AT&T Wireless (Cingular) had a strange notion about the definition of the word, “free” as it applies to certain downloadable content such as ringtones and SMS messages. Lucky that the Florida Attorney General could figure it out for AT&T for a settlement of $2.5 Million, which certainly isn’t free!

From the Florida Attorney General’s website:

February 29, 2008

Media Contact: Sandi Copes
Phone: (850) 245-0150

McCollum Retrieves Millions For Florida AT&T Wireless Customers Billed for “Free” Ringtones

~ National model for advertising integrity obtained through CyberFraud Task Force settlement ~

TALLAHASSEE, FL – In a significant step toward protecting consumers throughout the nation from unauthorized charges on cell phone bills, Attorney General Bill McCollum today announced that AT&T Mobility will be the first wireless company in the nation to police representations made in internet advertising for cell phone content to ensure fair and full disclosure. The company will also make full restitution to Florida consumers who were unknowingly billed for “free” cell phone content. The cooperative agreement reached by the Attorney General’s CyberFraud Task Force with AT&T Mobility will establish a new model for the advertising and billing of cell phone content. Additionally, AT&T Mobility will pay $2.5 million to the Attorney General’s Office to fund the efforts of the task force as it continues to press for similar reform across the industry and will contribute an additional $500,000 toward consumer education on safe internet use.

“Consumers should never be billed for services they thought were free of charge,” said Attorney General Bill McCollum. “Today’s agreement establishes a precedent for wireless companies accepting responsibility for the way cell phone content is advertised on the internet and the manner in which charges are passed along to consumers. AT&T should be commended for being the first wireless company in the industry to offer this reform.”

Complaints received by the Attorney General’s CyberFraud Task Force led to an investigation which showed that thousands of Florida AT&T Mobility consumers had received charges on their cell phone bills for certain third party services that they did not authorize. Often, these charges were for ringtones or other services which were advertised as “free,” but resulted in customers unwittingly being signed up for costly monthly subscriptions for third-party content, including horoscopes, wallpaper and other cell phone-related content. Examples of the bill charges often appear under the following indiscernible names:

– “Direct Bill Charges””
– “3rd Party Downloadable Content”
– “Premium SMS Messages”
– “Premium Text Messages”
– “M-Qube”
– “M-blox”

Investigators further determined that these third-party content offers often target teens who frequently respond to these advertisements because they think the services are “free,” and download them to their cell phones, not knowing their parents will later be charged. These misleading practices are common in the industry and wireless companies often receive a percentage of the charges paid by consumers. Attorney General McCollum also announced today that he has directed the CyberFraud Task Force to initiate investigations into Verizon, Sprint/Nextel, Alltel and T-Mobile in an effort to ensure that all Floridians will be protected from being similarly charged without their knowledge.

“This settlement comes at a time when the digital consumer is faced with new deceptive internet scams on a daily basis,” said Brad Ashwell, legislative advocate for the Florida Public Interest Research Group. “It’s encouraging to see a corporation of AT&T’s magnitude taking responsibility for unfair charges and it is encouraging that the funds from this settlement will ensure that the Attorney General’s CyberFraud Task force continues protecting consumers in the virtual marketplace.”

Under the agreement announced today, AT&T Mobility has agreed to adopt and enforce strict standards for internet advertising developed by the CyberFraud Task Force. The company, through its contracts with all content providers and advertisers, will now require those entities to clearly and conspicuously disclose the true cost of ringtones and other content in all online advertising to potential customers. For example, a “free” ringtone offer that results in a monthly subscription at a cost of $9.99 per month to the customer must now clearly state, “Free ringtone with paid monthly subscription of $9.99/month,” and any such charges must be separately set out in the consumer’s AT&T Mobility monthly bill. This will ensure that parents have timely notice of any unauthorized charges so they may cancel such subscriptions if they wish. Moreover, AT&T Mobility will continue to offer parents the option of blocking downloaded content from their children’s cell phones and will make this service available free of charge if third-party charges have already been billed without the parents’ knowledge.

The agreement with AT&T Mobility, formerly known as Cingular Wireless, allows customers to seek refunds even if they are no longer AT&T or Cingular customers. The company has also agreed to enhance its customer complaint resolution process and, upon request, will terminate a customer’s enrollment in any recurring membership program and will issue full credits and refunds without referring the customer to a third party for such resolution. The task force intends to use the AT&T Mobility agreement as a model as it continues its investigation of the industry.

Here is a link to the signed settlement agreement: CLICK HERE


Manchester, Maine Town Meeting result: No Tower

This evening, the residents of Manchester, Maine voted at a Town Meeting to reject the proposed settlement with MCF Communications. At the same meeting, the residents voting also approved a moratorium on accepting new cell tower construction applications while the Planning Board reviews Manchester’s cell tower ordinance.

The likely result is that MCF will continue to pursue a remedy through the courts.

Click Here; to read a Kennebec Journal story on tonight’s proceedings.

For more on the background leading to this point, click on the MCF Communications tab below this message.


Town of Manchester, Maine asks residents to approve wireless consent agreement and tower moratorium

The Town of Manchester, Maine will hold an open town hall meeting on January 29, 2008 to decide whether to settle a law suit brought against it by MCF Communications and also whether to adopt a “Tower Moratorium Ordinance” for six months.

The interesting feature of this story is that the elected officials are asking the community’s eligible voters to decide whether to settle the suit, rather than deciding it themselves on behalf of the Town. In an editorial published by an area newspaper, The Kennebec Journal, the editors recount the history of the suit, and talk about a proposed settlement:

“All could have ended right there, peacefully and relatively quietly. Manchester selectmen could have approved the consent agreement, the cellphone folks would have paid a portion of the town’s legal fees and other expenses and life would have gone on. A new cellphone ordinance could have been proposed and adopted.

Instead, town officials took a duck…”

…when the town decided to let the residents decide the issue.

Interesting reading, to be sure.